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AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients. 

Responsibilities

• Train clients on how to use the AppCard platform
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present AppCard’s value using data and insights
• Drive growth within existing clients, identify upsell opportunities and generate new revenue
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments
• Develop and execute data-driven campaigns and in-store promotions
• Assist clients with basic troubleshooting on various software and hardware issues that may arise
• Work cross-functionally with implementation, development, finance, tech support, product and marketing 

Requirements

• Customer oriented 
• Excellent oral and written communication skills
• Experience managing complex software/hardware implementation projects
• Tech Savvy; basic understanding of front end vs. backend
• Understanding of retail business needs
• Fast and autonomous learner
• Provide technical and product support
• Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
• Bonus: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

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AppCard is looking for a business-oriented, tech-savvy Implementation Manager to lead the onboarding process with our clients.  In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is live.

Responsibilities

• Serve as the main point of contact between the client and AppCard throughout the implementation process;
• Manage the implementation process end to end including; collecting required documentation, advising the client through designing their loyalty program, equipment installation, testing process, and launch day;
• Manage many implementation projects at once efficiently; 
• Train clients on how to use the AppCard platform;
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy;
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering;
• Monitor usage and product adoption in the immediate post-launch phase;
• Identify upsell opportunities and generate new revenue during the implementation process;
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments;
• Assist clients with basic troubleshooting on various software and hardware issues that may arise;

Requirements

• Experience managing complex software/hardware implementation projects;
• Tech Savvy; basic understanding of front end vs. backend;
• Understanding of retail business needs;
• Provide technical and product support;
• Advantage: experience in either – account management, project management, customer success, professional services, SAAS / Tech industry experience;
• Bonus: experience using POS systems, SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite;

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The Role

The Implementations and Incidents Support Manager is responsible for AppCard technical implementation of new customers and troubleshooting technical product issues in production. 

As an experienced software Implementation and Technical Support Manager, the ideal candidate will lead a team of 5-10 technical support engineers focused on incident resolution, collaboration, knowledge creation, teamwork and community participation while driving high levels of customer satisfaction to help customers achieve their desired experiences.

This position serves as a primary point of contact for post-sales incident escalation and responsible for facilitating communication between customers, operations and engineering teams.

We are looking for a leader who is willing and able to roll-up their sleeves in conjunction with , coaching and mentoring,  and inspirings the team.Transform processes while constantly elevating technology and people to new levels of proficiency. The manager leads change efforts and day-to-day engagements from reactive to proactive while offering preventative models that can help reduce incident response. 

Duties and Responsibilities

Oversees the work of a team of Implementation and Incident Support engineers (both remote and non-remote);

Manages the technical call center;

Manages the technical implementation of our products, making sure physical parts are sent on time, installed and configured properly by our clients;

Works with Point of Sale Reseller and integrator to assist our clients with the implementation of our products.

Provides appropriate technical and soft skills training and mentoring. Coach team members on best practices and communications to continuously improve performance;

Works closely with the Customer Success, Engineering and Data groups;

Ensures that physical inventory levels are monitored and replenished as needed;

Develops and implements innovative ideas exceeding customer expectations with service standards, such as case management, phone, community and email interactions while improving customer satisfaction and quality;

KPI Development and Management: The manager will be responsible for the development, execution and tracking of standard operating procedures and metrics, providing operational analysis and report findings to the management team and colleagues;

Engages directly with clients to address issues, capture support requirements, and facilitate actions and initiatives to best align support with client expectations;

Oversees the development of knowledgebase articles based on new product information, support incidents, and/or common or critical issues;

Performs ongoing reviews as well as quarterly and annual performance reviews;

Desired Skills & Experience

Bachelor Degree or College Diploma in a relevant field preferred;

Experience in a leadership or management role, preferably in the software sector;

Strong technical experience with Linux systems, preferably  as a senior SysAdmin, with solid understanding of networking

Experience in SaaS technology;

Customer/Client Obsessed – seeks the highest levels of customer experience when prioritizing and leading work;

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We are looking for a talented Senior Java Developer to join our team. Your responsibilities will include leading the low-level integration with external devices (mostly TCP/IP) and architecture as well as participating in the core product development.  

Requirements:

• 7+ years of experience in Java backend development, including deep understanding of JVM & infrastructure technologies,   
• 5+ years of experience in Java development using TCP/IP (including definition and implementation of application-level protocols),  IPC, multi-threading & system-level programming, 
• 3+ years of experience in Web services development (SOAP, Rest), Spring & JEE frameworks and java build tools,
• In-depth understanding of software engineering methodologies and best practices, 
• Good understanding of communications & networking technologies,
• Fast learner with a passion for new technologies,
• BS in Computer Science (or an equivalent) from a reputable academic institute,
• Prior start-up experience

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An experienced system administrator, experienced in leading projects in operations/engineering willing to grow his or her technological leadership skills on cloud-based challenging projects. In this role, the successful individual will support our critical information, systems, and assets, build solutions, implement new software and hardware and provide training.

From early on, you’ll be given challenging assignments, lead initiatives, and take ownership and responsibility.

Objectives of this Role

• Maintain essential operations systems, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical systems, including integrations with 3rd party service providers
• Nurture dependable infrastructure and networking that’s always up and running
• Partner with internal and external partners to communicate project status, activities, and achievements

Daily and Monthly Responsibilities

• Perform server administration tasks, including user/group administration, security permissions, group policies, research log warnings and errors, resource monitoring, ensuring system architecture components work together seamlessly
• Monitor production deployments health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Perform routine/scheduled audits of the systems, including all backups

Skills and Qualifications

• Bachelor’s degree in technology or computer science
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, system performance-monitoring tools, Identity providers, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and cloud computing (specifically AWS)
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Networking knowledge: Load balancers, firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning

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We are looking for a talented Senior Java Developer to join our team. Your responsibilities will include leading the low-level integration with external devices (mostly TCP/IP) and architecture as well as participating in the core product development.  

Requirements:

• 7+ years of experience in Java backend development, including deep understanding of JVM & infrastructure technologies,   
• 5+ years of experience in Java development using TCP/IP (including definition and implementation of application-level protocols),  IPC, multi-threading & system-level programming, 
• 3+ years of experience in Web services development (SOAP, Rest), Spring & JEE frameworks and java build tools,
• In-depth understanding of software engineering methodologies and best practices, 
• Good understanding of communications & networking technologies,
• Fast learner with a passion for new technologies,
• BS in Computer Science (or an equivalent) from a reputable academic institute,
• Prior start-up experience

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This position is for someone who absolutely loves to code, work-related and for pure enjoyment. We want someone that enjoys hard work and willing to carry great responsibility.

Responsibilities

• Understands communications , multi-processing, IPC and is able to design and implement application-level protocol over TCP/IP
• Take responsibility and ownership on core services, supporting Millions of complex operations per day
• Be part of a larger development team working together according to Agile methodology.

Requirements

• Fluency in Python (at least 5 years experience) and Java (at least 3 years experience)
• Experience in communications , multi-processing, IPC, designing and implementing application-level protocol over TCP/IP (at least 3 years)
• Experience developing, shipping and supporting mission-critical systems.
• Experience working with large database environments, preferably in PostgreSQL.
• Experience with Agile development.
• Willingness to interact and work with different teams across the company.
• Independent learner- able to learn new technologies, design practices and technologies quickly.
• “A+” Player, always looking to pick up things on the fly and help his/her team from end to end.
• Experience working at a tech startup is preferable

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This position is for someone who absolutely loves to code, work-related and for pure enjoyment. We want someone that enjoys hard work and is willing to carry great responsibility.

Responsibilities

• Assume end-to-end  responsibility and ownership on core services, supporting millions of complex operations per day. 
• Communicating with business teams to understand requirements, lead and communicate software design and system architecture, development, roll-out, and troubleshoot, if needed, in production 
• Be part of a larger development team working together according to Agile methodology.
• Write reusable, testable, and efficient code.
• Design and implement of low-latency, high-availability, and performant applications
• Understand end-user requirements to provide technical solutions and for the implementation of new software features.
• Research and introduce new technologies, methodologies, solutions to improve current services and development processes

Requirements

• Fluency in Python
• At least 3 years of working experience on shipping and supporting mission-critical systems.
• Experience working with large database environments, preferably in PostgreSQL.
• Willingness to interact and work with different teams across the company.
• Independent learner- able to learn new technologies, design practices and technologies quickly.
• “A+” Player, always looking to pick up things on the fly and help his/her team from end to end.
• Experience working at a tech startup is preferable- willingness to spend long hours to help the team reach its desired goals.

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We are looking for a talented and tech savvy software developer to join our technological team.

Requirements:

-At least 3 years of experience as Python Developer.

-Experience in hardware and software .

– Work experience in Aws & Linux environment.

-Work experience in start-ups.

-knowledge in Java, Image processing & OCR -an advantage.

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We are looking for a talented and sharp QA enginee

Responsibilities

• Execute manual tests, and identify actionable bugs quickly.
• Manage QA coverage of multiple web, mobile based and devices projects.
• Planning/organizing necessary test passes, staying on top of all-important issues, help triaging bugs and driving issues to resolutions and keeping everyone aware of QA status.
• Work with different teams (Engineering/PM/Operation) to collect necessary information to assure the QA coverage, and also provide feedback on quality issues.
• Work with onsite and offshore team to set their priorities and remove their roadblocks to make sure sufficient coverage is done for the release.
• Assess the status of the release, and help make sure that the release goes out on time with high quality level.
• Create and support test dashboards/reports.

Requirements

• • At least 3 years Quality Assurance experience in testing web or mobile applications
  • Vast experience in a backend environments (Linux)
  • Capable of working in an agile environment

• Very good experience with SQL.

• • Ability to work in a demanding and a high pace environment

• Ability to construct test cases and get them prioritized based on changes.

• • Team player, quick learner and independent

• Knowledge of test and tool development methodology.
• Communication skills, including the development of presentations.
• Analytical thinking and problem-solving abilities and experience in managing difficult situations.

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AppCard is looking for a sharp frontend team lead. Day to day you’ll be responsible for leading the team and develop our exciting super tech! So, if you are a Tech person and enjoy code writing as much as running ahead this job is just for you. Plus, you have to be passionate since there’ll always be new challenges to work with.

Skill Requirements

• Bachelor’s degree or equivalent
• 7+ years of experience
• Debugging code effectively
• Understanding of mobile apps development and coding (Android / iOS)
• Experience in a front-end developer role, with substantial experience.
• JavaScript experience including knowledge of jQuery
• Experience of using Github
• Understanding and application of User Experience (UX) principle and UI
• Understanding of Linux CLI and general knowledge of working with MySQL through a similar interface.
• Startup experience a plus
• Backend development experience preferred in either Python, Ember.js, Node.js or Ruby

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AppCard is looking for a sharp frontend team lead. Team responsibilities include mobile, mobile web and general responsive web applications. Day to day you’ll be responsible for leading the team and develop our exciting super tech! So, if you are a Tech person and enjoy code writing as much as running ahead this job is just for you. Plus, you have to be passionate since there’ll always be new challenges to work with.

Skill Requirements

• Bachelor’s degree or equivalent
• 7+ years of experience
• Debugging code effectively
• Strong attention to details
• Understanding of mobile apps development and codding (Android / iOS)
• Experience in a front-end developer role, with substantial experience
• JavaScript experience including knowledge of jQuery
• Experience of using Github
• Understanding and application of User Experience (UX) principle
• Startup experience a plus
• Development experience in Ember.js, Angular6, Node.js and understanding of Python

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Are you an experienced Salesforce developer who is always looking for new ways to solve problems, meet challenges? If so, we are looking for someone like you to join our great team based in Ramat Hasharon.

Job Responsibilities

• Develop customized solutions within the platform to support critical business functions.
• Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations.
• Provide system administration support of internal and customer-facing Salesforce environment as well as teams in Israel/ NYC/ Florida.
• Collaborate with various internal departments, including marketing, product development and operations.

Job Skills & Qualifications

Required:

• Minimum work experience: five years of software development and three years of Salesforce application development
• Self-motivated and creative
• Proficient with Apex, VisualForce
• Startup experience – advantage
• English High level/Native – A must

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The Implementation and Technical Support Manager will be reporting to the VP of Customer Success and will be responsible for all the technical implementation and technical support of our products and clients.

As an experienced software Implementation and Technical Support Manager, the ideal candidate will lead a team of 5-10 technical support engineers focused on incident resolution, collaboration, knowledge creation, teamwork and community participation while driving high levels of customer satisfaction to help customers achieve their desired experiences.

This position serves as a primary point of contact for post-sales incident escalation and responsible for facilitating communication between customers, operations and engineering teams.

We are looking for a leader, coach and mentor who leads and inspires teams, transforms processes while constantly evaluating technology and people to new levels of efficiency. They will lead change efforts and day-to-day engagements from reactive to proactive while offering preventative models that can help reduce incident response.

Duties and Responsibilities

Oversees the work of a team of Implementation and Technical Support engineers (both remote and non-remote);

Manages the technical call center;

Manages the technical implementation of our products, making sure physical parts are sent on time, installed and configured properly by our clients;

Works with Point of Sale Reseller and integrator to assist our clients with the implementation of our products.

Provides appropriate technical and soft skills training and mentoring. Coach team members on best practices and communications to continuously improve performance;

Works closely with the Customer Success, Engineering and Data groups;

Ensures that physical inventory levels are monitored and replenished as needed;

Develops and implements innovative ideas exceeding customer expectations with service standards, such as case management, phone, community and email interactions while improving customer satisfaction and quality;

KPI Development and Management: The manager will be responsible for the development, execution and tracking of standard operating procedures and metrics, providing operational analysis and report findings to the management team and colleagues;

Adaptable – flexibility to adjust and question one’s approach to meet the ever-changing demands of fluid situations;

Engages directly with clients to address issues, capture support requirements, and facilitate actions and initiatives to best align support with client expectations;

Oversees the development of knowledgebase articles based on new product information, support incidents, and/or common or critical issues;

Performs ongoing reviews as well as quarterly and annual performance reviews;

Desired Skills & Experience

Bachelor Degree or College Diploma in a relevant field preferred;

Experience in a leadership or management role, preferably in the software sector;

Experience in SaaS technology;

Strong technical background including Linux and basic networking knowledge;

Customer/Client Obsessed – seeks the highest levels of customer experience when prioritizing and leading work;

Excellent internal and external communication skills;

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The Tech Support Engineer is reporting to the Head of Tech Support and responsible for the technical implementation and technical support of our products. 

Duties and Responsibilities

• Support the technical implementation of our products, ship physical parts and help our clients to install and configure them.
• Answer incoming tech-support calls and assist our clients with troubleshooting and solving issues connected to our product. 
• Work with Point of Sale Reseller and integrator to assist our clients with the implementation of our products.
• Work closely with the Account Management group and the R&D group.

Desired Skills & Experience

• Experience working with a structured help desk & ticket system, working on remote systems and communicating directly with non-technical customers/clients.
• Knowledge of LAN networking fundamentals such as routing, DHCP, wifi.
• Experience with Linux sysadmin, specifically basic networking, log debugging and troubleshooting.

Minimum Qualifications

• 2+ years’ Help desk/ tech support experience.
• Bachelor Degree or College Diploma in a relevant field
• Technical background, preferably Linux and basic networking knowledge.
• Spanish speakers – advantage.

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Have you ever wanted to reshape the way merchants do business?

Are you passionate about technology?

AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption.

Responsibilities

• Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present AppCard’s value story using data and insights
• Drive growth with existing customers, Identify upgrade opportunities and generate new revenue
• Understand, adapt to, and help develop AppCard’s ongoing product and technology developments
• Manage multiple cross-product opportunities and projects

Requirements

• Customer oriented and excellent communication skills
• Excellent presentation skills
• Tech Savvy
• Understanding of retail business needs
• Fast and autonomous learner
• A people person
• Advantage: experience in either – account management, customer success, professional services
• Advantage: SAAS / Tech industry experience

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As an Inside Sales Consultant, you will be a part of a fast-paced sales team working in true “Startup” environment. We need someone who can make an immediate impact and be an advocate for what AppCard is building.

Responsibilities

• Make a high volume of outbound sales calls and generate new business on a daily basis to small business owners.
• Field in-bound Marketing Leads and convert them into closes.
• Conduct a high volume of Web Demos and be comfortable sharing AppCard’s value proposition over the phone.
• Assist in the launch of new products, services and other company initiatives.
• Diligent follow-up with all clients and prospects through the entire sales process.
• Deep understanding of the AppCard product, the market and the competition.

Requirements

• Proven track record of exceeding performance goals.
• Results oriented with demonstrated organizational and time management skills.
• Must love all things “Startup” and thrive in a fast-paced environment with an “I will do whatever it takes to get the job done” attitude.
• Strong communication skills is a must.
• Energetic, lively and enthusiastic relationship builder.
• Technical skills preferred.
• Knowledge of CRM (preferably Salesforce).

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This position is for a problem solver, someone who loves finding why something is not working, or how to make it work better and then executes it. On a daily basis, you will be working with our front end teams and customers in order allow our clients to begin using our loyalty solutions. The team at AppCard is young and energetic. We work hard, play hard and have fun the entire time.

Responsibilities

• Coordinate timing for merchant branch managers and IT personnel to install the AppCard loyalty hardware and software solutions.
• Walk through hardware installations over the phone with various businesses
• Gather information about the physical and network environments in preparation for our loyalty hardware
• Troubleshoot hardware and network issues surrounding our unique loyalty hardware

Requirements

• 1 + years experience working with businesses supporting technical hardware needs.
• Upbeat, clear and confident phone presence
• High attention to detail
• Strong technical hardware troubleshooting skills
• Ability to visualize problems and effectively communicate their solutions to individuals with varying technical ability levels.
• Hunger to learn new technology in great detail.

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