Join our team of technical innovators and
creative problem solvers.

AppCard is looking for a Technical Support Engineer to provide first and second-line support to our customers. If you are an Operations person to your core, experienced in leading projects in operations, inventory management skills, and continuously striving to grow your technological leadership skills on the Internet-Of-Things – join us!

Successful candidates must possess excellent communication, organized, and problem-solving skills along with a strong technical acumen to deliver the highest level of service excellence.

* This position requires off hour support and weekends

Responsibilities

• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Inventory management: organize, tracking and shipments.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• BS degree in Information Technology, Computer Science or relevant field
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Experience with inventory management.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Highly motivated, self-starter with a positive attitude

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Customer Success is an absolutely vital function to the long-term profitability and growth of AppCard.   It is the core of any organization, providing support to customers, consultation through expertise and facilitating an experience worth telling others in the business community about.  The right candidate will be a leader, mentor, analytical problem solver with a touch of empathy for their employees and clients alike.   AppCard is looking for a seasoned professional that can lead from the trenches and instill a methodical work ethic in their team. The activities the VP of Customer Success will own, evolve and ultimately master will include: On-boarding new clients, support services, consultation services, advocacy, retention and up-sells.  If you are a flexible leader capable of evolving processes and your way of approaching and solving problems, we want you.   (e.g., on-boarding, marketing support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

Responsibilities :

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Define and Optimize Customer Lifecycle
  • Map customer journey
  • Develop listening points in the journey (e.g., usage, satisfaction, etc.)
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
• Manage Customer Success Activities
  • Onboarding
  • Training
  • Professional Services
  • Customer Support
  • Renewals
• Measure Effectiveness of Customer Success
  • Define operational metrics for team
  • Establish system for tracking metrics
  • Create cadence for review within team
  • Expose subset of metrics to executive team and company Lead World-class Customer Success Team
  • Recruit experienced leaders for each functional role
  • Create rapid onboarding process for new team members
  • Align with Marketing around marketing to existing clients
  • Align with R&D around bugs, issues and tech issues
  • Align with Finance around measurement and forecasting
  • Drive company-wide definition of ideal customer

Required Experience/Skills:

• 8+ years experience in leading B2B customer-facing organizations
• Experience managing teams of at least 10 people
• Ideally combined background of post-sale and sales experience
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Effective working with multiple teams and management across the organization;
• Proven experience leading teams, driving software adoption and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery;
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning;
• Able to collaborate across the organization and with external stakeholders and successfully working with senior executives;
• Holds strong operational skills that will drive organizational efficiencies and customer satisfaction;
• Willing and able to address escalated client issues with speed and urgency;
• You share our values, and work in accordance with those values;

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Responsibilities

• Build and lead the information security organization inside of AppCard
• Architect and implement security initiatives company wide, including Product Security, Operational Security, meeting compliance requirements and more
• Define and manage security risk across the organization
• Work with leaders across AppCard to define and lead security initiatives, while building relationships and goodwill to ensure project success
• Create education and awareness programs to advise all departments on the importance of security issues, best practices and vulnerabilities.
• Manage external vendors and consultants as needed to meet security objectives.
• Develop, integrate and manage organizational security tools, such as endpoint protection, access management, SSO, and more
• Develop, integrate and manage security operational tools, such as threat detection and monitoring, incident response and recovery and more

 Requirements:

• 5+ years of experience in information technology roles, such as engineering or security.
• 2+ years of people management experience
• Prior experience building and managing a security team
• Prior experience working with executive and senior management to present, implement and push forward initiatives
• Extensive experience in the security space, both understanding practical application security and operational security.
• Broad understanding of security fundamentals, including risk assessment and threat modeling.

• Up to date knowledge of security best practices, methodologies and strategy.
• Up to date knowledge of the security tools marketplace
• Strong communication skills

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As our Senior Accountant, you will play a major role in our daily financial operations, month close and process improvements as we continue to scale. We are looking for an experienced accountant that will own key accounting functions and enable the organization to scale quickly. The ideal candidate will be able to complete the accounting tasks correctly and in a timely manner. This role requires great attention to detail and great time management skills which will help us drive efficiency within our finance/accounting environment.

What You’ll Be Doing

• Take a significant role in our month close process and help make it more efficient: help review and adjust the different BS and P&L accounts
• Help manage the company’s reporting requirements for executive leaders – internal and external
• Help manage the finance schedules including: fixed assets, prepaid, accruals and inventory
• Provide additional support to the finance team when needed by entering invoices, managing and processing payments, reconciling bank and credit card transactions and reviewing Accounts Receivable and Accounts Payable aging reports.

Requirements: 

• Tax related experience – a must

• Ability to prioritize and multitask, time management skills
• Ability to problem solve with minimal supervision
• Can do it attitude, willing to improve processes, high sense of ownership
• Proficiency with QuickBooks – a must
• SalesFroce experience – highly preferred
• Experience with bank reconciliation and credit card reconciliation – a must
• Understanding of basic accounting concepts
• A team player, adept at building relationship across the organization
• Strong problem solving, analytical and communication skills

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The Director of Customer Success will help build and lead the customer success team to  ensure AppCard’s customers successfully adopt the product with a positive experience and drive growth through renewals and expansions.

Responsibilities :

• Experience in building and running Customer Success, Consulting, Professional Services, Account Management or similar function
• Effective working with Customers, multiple teams and management across the organization;
• Manages escalations from your direct reports, and follow a methodical escalation process to execs;
• Provides our customers with the best possible and time effective solutions;
• Owns key metrics for your team;
• Identifies opportunities for continuous improvement;
• Supports core metrics for our company and our CSM team as a whole;
• Recruits, mentors, grooms and inspires a world-class team;
• Helps foster company-wide culture of Customer Success;
• Achieves operational excellence;

Requirements :

• 4-5+ years experience leading customer success managers, account management, or sales teams. Professional services experience is a plus;
• Proven experience leading teams, driving software adoption and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery;
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning;
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity;
• Able to collaborate across the organization and with external stakeholders and successfully working with senior executives;
• Holds strong operational skills that will drive organizational efficiencies and customer satisfaction;
• Willing and able to address escalated client issues with speed and urgency;
• You share our values, and work in accordance with those values;

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This position is for someone who absolutely loves to code, mentor others and help us to drive innovation into our python stack and architecture.

Responsibilities:

1. Take responsibility and ownership of core services, supporting Millions of complex operations per day
2. Be part of a larger development team working together according to Agile methodology.

Requirements:

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An experienced DevOps/SRE Engineer, experienced in leading projects in operations/engineering willing to grow technological and leadership skills in cloud-based challenging environment. In this role, the successful individual will develop and support our critical information, systems, and assets, build solutions, implement new software and hardware and provide training.

From early on, you’ll be given challenging assignments, opportunity to lead initiatives, and take full ownership and responsibility for the outcome.

Objectives of this Role

• Develop and maintain cloud (AWS) infrastructure of servers (Linux based) and Docker Microservices (ECS based) using Ansible, Python and CI/CD tools (Jenkins/Rundeck)
• Ensure the company ECS (AWS Docker) infrastructure is highly available, scalable and secure by supporting and improving it in coherence with the IT and R&D requirements
• Facilitate the delivery and operation of software created by our teams from development to distribution by building software releases and automating deployment and integration of new features, upgrades and bug fixes
• Be part of the planning of the delivery pipeline by estimating time required for delivery, analyzing dependencies between different software elements and improving visibility for other team members and teams
• Enable the uninterrupted operation of the business software systems and services by building solutions to problems that degrade their availability, performance, integrity and security
• Take an active role in root cause analysis and troubleshooting of misbehaving applications by analyzing run-time functional and performance metrics and providing post-mortem descriptions and further mitigation actions
• Participate in the analysis of the product requirements by meeting and discussing them with developers, product owners and other stakeholders
• Ensure high operational standards by developing and maintaining in-depth knowledge and understanding of how the business software systems function and by keeping up-to-date product operation documentation and knowledge base
• Own projects, solutions, and key responsibilities within a larger business initiative
• Partner with internal and external stakeholders to communicate project status, activities, and achievements

Operational Responsibilities

• Perform server administration tasks, including user/group administration, security permissions, group policies, research log warnings and errors, resource monitoring, ensuring system architecture components work together seamlessly
• Monitor production deployments health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Perform routine/scheduled audits of the systems, including all backups

Skills and Qualifications

• Experience with or knowledge of programming languages and operating systems; system performance-monitoring tools, identity providers, virtualization, HTTP traffic, content delivery, and caching
• Experience with infrastructure as code tools (CloudFormation)
• Experience in project management, application design and integration, and cloud computing (specifically AWS)
• Networking knowledge: Load balancers, firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Innovative, creative mindset — out-of-the-box thinker
• Positive, “can do” attitude who isn’t afraid of a challenge
• Excellent English skills

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Our team continues to grow, and we are looking for a diligent, highly motivated, success-driven professional, who is not afraid of helping and pushing all stakeholders to meet the project timeline and deliverables. The project manager will be a business-oriented, tech-savvy onboarding project manager who will lead the technical implementation process with newly signed customers.

In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is fully implemented.

Responsibilities

• Serve as the main point of contact between all project stakeholders: AppCard, clients service provider, and client throughout the implementation process.
• Manage the implementation project end to end from scheduling meetings, collecting required documentation, equipment installation, testing process, and handover the account to our Customer Success Team for program settings.
• Manage multiple implementation projects at once efficiently.
• Serve as a trusted consultant with clients to optimize their onboarding, keep the client up-to-date every step of the way.
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments.
• Assist clients with basic troubleshooting on various software and hardware issues that may arise.

Requirements

• 3-5 years of project management experience.

• 2-4 years of prior Sales experience, over the phone, for a SaaS platform
• Experience in managing complex software/hardware implementation projects.
• Tech Savvy.
• Very organized, service-oriented and
• Understanding of retail business needs in general and grocery in particular.
• Provide technical and product support.
• Bonus: experience using POS systems, Salesforce, JIRA, BI tools, Excel, and G-Suite.

* This is a Full-time position from our NYC office

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AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients. 

Responsibilities

• Train clients on how to use the AppCard platform
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present AppCard’s value using data and insights
• Drive growth within existing clients, identify upsell opportunities and generate new revenue
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments
• Develop and execute data-driven campaigns and in-store promotions
• Assist clients with basic troubleshooting on various software and hardware issues that may arise
• Work cross-functionally with implementation, development, finance, tech support, product and marketing 

Requirements

• Customer oriented 
• Excellent oral and written communication skills
• Experience managing complex software/hardware implementation projects
• Tech Savvy; 
• Understanding of retail business needs
• Fast and autonomous learner
• Provide technical and product support
• Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
• Bonus: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

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AppCard is looking for a business-oriented, tech-savvy Implementation Manager to lead the onboarding process with our clients.  In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is live.

Responsibilities

• Serve as the main point of contact between the client and AppCard throughout the implementation process;
• Manage the implementation process end to end including; collecting required documentation, advising the client through designing their loyalty program, equipment installation, testing process, and launch day;
• Manage many implementation projects at once efficiently; 
• Train clients on how to use the AppCard platform;
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy;
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering;
• Monitor usage and product adoption in the immediate post-launch phase;
• Identify upsell opportunities and generate new revenue during the implementation process;
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments;
• Assist clients with basic troubleshooting on various software and hardware issues that may arise;

Requirements

• Experience managing complex software/hardware implementation projects;
• Tech Savvy; 
• Understanding of retail business needs;
• Provide technical and product support;
• Advantage: experience in either – account management, project management, customer success, professional services, SAAS / Tech industry experience;
• Bonus: experience using POS systems, SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite;

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We are looking for a talented Senior Java Developer to join our team. Your responsibilities will include leading the low-level integration with external devices (mostly TCP/IP) and architecture as well as participating in the core product development.  

Requirements:

• 7+ years of experience in Java backend development, including deep understanding of JVM & infrastructure technologies,   
• 5+ years of experience in Java development using TCP/IP (including definition and implementation of application-level protocols),  IPC, multi-threading & system-level programming, 
• 3+ years of experience in Web services development (SOAP, Rest), Spring & JEE frameworks and java build tools,
• In-depth understanding of software engineering methodologies and best practices, 
• Good understanding of communications & networking technologies,
• Fast learner with a passion for new technologies,
• BS in Computer Science (or an equivalent) from a reputable academic institute,
• Prior start-up experience

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This position is for someone who absolutely loves to code, work-related and for pure enjoyment. We want someone that enjoys hard work and willing to carry great responsibility.

Responsibilities

• Understands communications , multi-processing, IPC and is able to design and implement application-level protocol over TCP/IP
• Take responsibility and ownership on core services, supporting Millions of complex operations per day
• Be part of a larger development team working together according to Agile methodology.

Requirements

• Fluency in Python (at least 5 years experience) and Java (at least 3 years experience)
• Experience in communications , multi-processing, IPC, designing and implementing application-level protocol over TCP/IP (at least 3 years)
• Experience developing, shipping and supporting mission-critical systems.
• Experience working with large database environments, preferably in PostgreSQL.
• Experience with Agile development.
• Willingness to interact and work with different teams across the company.
• Independent learner- able to learn new technologies, design practices and technologies quickly.
• “A+” Player, always looking to pick up things on the fly and help his/her team from end to end.
• Experience working at a tech startup is preferable

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This position is for someone who absolutely loves to code, work-related and for pure enjoyment. We want someone that enjoys hard work and is willing to carry great responsibility.

Responsibilities

• Assume end-to-end  responsibility and ownership on core services, supporting millions of complex operations per day. 
• Communicating with business teams to understand requirements, lead and communicate software design and system architecture, development, roll-out, and troubleshoot, if needed, in production 
• Be part of a larger development team working together according to Agile methodology.
• Write reusable, testable, and efficient code.
• Design and implement of low-latency, high-availability, and performant applications
• Understand end-user requirements to provide technical solutions and for the implementation of new software features.
• Research and introduce new technologies, methodologies, solutions to improve current services and development processes

Requirements

• Fluency in Python
• At least 3 years of working experience on shipping and supporting mission-critical systems.
• Experience working with large database environments, preferably in PostgreSQL.
• Willingness to interact and work with different teams across the company.
• Independent learner- able to learn new technologies, design practices and technologies quickly.
• “A+” Player, always looking to pick up things on the fly and help his/her team from end to end.
• Experience working at a tech startup is preferable- willingness to spend long hours to help the team reach its desired goals.

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We are looking for a talented and tech savvy software developer to join our technological team.

Requirements:

-At least 3 years of experience as Python Developer.

-Experience in hardware and software .

– Work experience in Aws & Linux environment.

-Work experience in start-ups.

-knowledge in Java, Image processing & OCR -an advantage.

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AppCard is looking for a sharp frontend team lead. Day to day you’ll be responsible for leading the team and develop our exciting super tech! So, if you are a Tech person and enjoy code writing as much as running ahead this job is just for you. Plus, you have to be passionate since there’ll always be new challenges to work with.

Skill Requirements

• Bachelor’s degree or equivalent
• 7+ years of experience
• Debugging code effectively
• Understanding of mobile apps development and coding (Android / iOS)
• Experience in a front-end developer role, with substantial experience.
• JavaScript experience including knowledge of jQuery
• Experience of using Github
• Understanding and application of User Experience (UX) principle and UI
• Understanding of Linux CLI and general knowledge of working with MySQL through a similar interface.
• Startup experience a plus
• Backend development experience preferred in either Python, Ember.js, Node.js or Ruby

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Are you an experienced Salesforce developer who is always looking for new ways to solve problems, meet challenges? If so, we are looking for someone like you to join our great team based in Ramat Hasharon.

Job Responsibilities

• Develop customized solutions within the platform to support critical business functions
• Manage daily support and maintenance of internal Salesforce instances, and conduct long-term improvement operations
• Provide system administration support of internal and customer-facing Salesforce environment
• Collaborate with various internal departments, including marketing, product development and operations

Job Skills & Qualifications

Required:

• Minimum work experience: five years of software development and three years of Salesforce application development
• Self-motivated and creative
• Proficient with Apex, VisualForce
• Startup experience – advantage
• English High level/Native – A must

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The Tech Support Engineer is reporting to the Head of Tech Support and responsible for the technical implementation and technical support of our products. 

Duties and Responsibilities

• Support the technical implementation of our products, ship physical parts and help our clients to install and configure them.
• Answer incoming tech-support calls and assist our clients with troubleshooting and solving issues connected to our product. 
• Work with Point of Sale Reseller and integrator to assist our clients with the implementation of our products.
• Work closely with the Account Management group and the R&D group.

Desired Skills & Experience

• Experience working with a structured help desk & ticket system, working on remote systems and communicating directly with non-technical customers/clients.
• Knowledge of LAN networking fundamentals such as routing, DHCP, wifi.
• Experience with Linux sysadmin, specifically basic networking, log debugging and troubleshooting.

Minimum Qualifications

• 2+ years’ Help desk/ tech support experience.
• Bachelor Degree or College Diploma in a relevant field
• Technical background, preferably Linux and basic networking knowledge.
• Spanish speakers – advantage.

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Have you ever wanted to reshape the way merchants do business?

Are you passionate about technology?

AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption.

Responsibilities

• Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present AppCard’s value story using data and insights
• Drive growth with existing customers, Identify upgrade opportunities and generate new revenue
• Understand, adapt to, and help develop AppCard’s ongoing product and technology developments
• Manage multiple cross-product opportunities and projects

Requirements

• Customer oriented and excellent communication skills
• Excellent presentation skills
• Tech Savvy
• Understanding of retail business needs
• Fast and autonomous learner
• A people person
• Advantage: experience in either – account management, customer success, professional services
• Advantage: SAAS / Tech industry experience

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As an Inside Sales Consultant, you will be a part of a fast-paced sales team working in true “Startup” environment. We need someone who can make an immediate impact and be an advocate for what AppCard is building.

Responsibilities

• Make a high volume of outbound sales calls and generate new business on a daily basis to small business owners.
• Field in-bound Marketing Leads and convert them into closes.
• Conduct a high volume of Web Demos and be comfortable sharing AppCard’s value proposition over the phone.
• Assist in the launch of new products, services and other company initiatives.
• Diligent follow-up with all clients and prospects through the entire sales process.
• Deep understanding of the AppCard product, the market and the competition.

Requirements

• Proven track record of exceeding performance goals.
• Results oriented with demonstrated organizational and time management skills.
• Must love all things “Startup” and thrive in a fast-paced environment with an “I will do whatever it takes to get the job done” attitude.
• Strong communication skills is a must.
• Energetic, lively and enthusiastic relationship builder.
• Technical skills preferred.
• Knowledge of CRM (preferably Salesforce).

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This position is for a problem solver, someone who loves finding why something is not working, or how to make it work better and then executes it. On a daily basis, you will be working with our front end teams and customers in order allow our clients to begin using our loyalty solutions. The team at AppCard is young and energetic. We work hard, play hard and have fun the entire time.

Responsibilities

• Coordinate timing for merchant branch managers and IT personnel to install the AppCard loyalty hardware and software solutions.
• Walk through hardware installations over the phone with various businesses
• Gather information about the physical and network environments in preparation for our loyalty hardware
• Troubleshoot hardware and network issues surrounding our unique loyalty hardware

Requirements

• 1 + years experience working with businesses supporting technical hardware needs.
• Upbeat, clear and confident phone presence
• High attention to detail
• Strong technical hardware troubleshooting skills
• Ability to visualize problems and effectively communicate their solutions to individuals with varying technical ability levels.
• Hunger to learn new technology in great detail.

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