Careers

Join our team of technical innovators and
creative problem solvers.

We are always on the lookout for curious, proactive, enthusiastic people who are passionate about helping businesses understand their customers, and helping customers get the most out of their shopping experience.

Headquartered in Downtown NYC, with offices in Ramat Hasharon, Israel and Delray Beach, Florida, AppCard is a startup environment where all ideas and contributions receive attention and recognition. Our philosophy is simple: be the best, work hard and have fun. If you have confidence, ambition and talent, we’d love to meet you. Review our list of open positions below and submit your resume to careers@appcard.com.

We believe in the power of rewards (obviously).

As an eligible AppCard employee, you’ll receive a benefits package designed to showcase our appreciation. We know that happy, healthy employees are our greatest asset.

  • Competitive salary

  • Your choice of health benefits

  • Stock options available

  • Great selection of snacks and Friday happy hours

  • Casual attire encouraged

Browse Career Opportunities

  • Senior Product Manager Tel Aviv

    We are looking for a Senior Product Manager to direct product development and ensure high return on investment (ROI.) You’ll translate ideas into strategy and features, and follow product development from start to finish.

    To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver. If you’re also confident and have a knack for knowing what ideas will and won’t work, we’d like to meet you.

    Responsibilities

    • Develop and implement product strategies consistent with company vision
    • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
    • Work with senior management to create product plans and roadmaps
    • Lead product managers and coordinate cross-functional teams
    • Produce and review product requirements documents (PRD)
    • Ensure products and releases are launched correctly and on schedule
    • Make creative recommendations to expand product base and vision
    • Suggest ways to track product use and impact on end users

    Requirements

    • 5+ years’ experience as a Product Manager or similar role
    • Experience in product lifecycle management
    • Background in software development and program management is preferred
    • Familiarity with Agile framework
    • Organizational and leadership abilities
    • Excellent communication skills
    • Problem-solving aptitude
    • Creative thinking skills
    • BSc/BA in Computer Science, Engineering or related field
    • This field is for validation purposes and should be left unchanged.
  • Senior Automation EngineerTel Aviv

    We are seeking a Senior Automation Engineer. You must have experience with software design; our ideal applicant has several years of experience. You will handle much of the project planning, meaning you are responsible for cost estimating and employee management. You should have a bachelor’s degree in computer science and strong skills.

    Duties and Responsibilities

    • Identify areas of our operations that could benefit from automation
    • Develop software solutions to control the automation
    • Train and support junior employees

    Requirements and Qualifications

    • Bachelor’s degree in computer science or relevant field
    • 4+ years of automation experience
    • Proven experience in building and Infrastructure
    • Python experience
    • Strong leadership and cooperation skills

    • This field is for validation purposes and should be left unchanged.
  • Senior Python DeveloperTel Aviv

    This position is for someone who absolutely loves to code, mentor others and help us to drive innovation into our python stack and architecture.

    Responsibilities:

    1. Take responsibility and ownership of core services, supporting Millions of complex operations per day
    2. Be part of a larger development team working together according to Agile methodology.

     

    Requirements:

    1. Fluency in Python (at least 6 years experience)
    2. Experience working at a tech startup is preferable.
    3. Experience developing, shipping and supporting mission-critical systems.
    4. Experience working with large database environments, preferably in PostgreSQL.
    5. Experience with Agile development.
    6. Willingness to interact and work with different teams across the company.
    7. Independent learner- able to learn new technologies, design practices and technologies quickly.
    8. “A+” Player, always looking to pick up things on the fly and help his/her team from end to end.
    9. Experience with the following:
    1. Celery
    2. Pyramid
    3. SQLAlchemy
    4. Redis
    • This field is for validation purposes and should be left unchanged.
  • Senior Java DeveloperTel Aviv

    We are looking for a talented Senior Java Developer to join our team. Your responsibilities will include leading the low-level integration with external devices (mostly TCP/IP) and architecture as well as participating in the core product development.  

    Requirements:

    • 5+ years of experience in Java backend development, including deep understanding of JVM & infrastructure technologies,   
    • 5+ years of experience in Java development using TCP/IP (including definition and implementation of application-level protocols),  IPC, multi-threading & system-level programming, 
    • 3+ years of experience in Web services development (SOAP, Rest), Spring & JEE frameworks and java build tools,
    • In-depth understanding of software engineering methodologies and best practices, 
    • Good understanding of communications & networking technologies,
    • Fast learner with a passion for new technologies,
    • BS in Computer Science (or an equivalent) from a reputable academic institute,
    • Prior start-up experience
    • This field is for validation purposes and should be left unchanged.
  • Senior DevOpsTel Aviv

    An experienced DevOps/SRE Engineer, experienced in leading projects in operations/engineering willing to grow technological and leadership skills in cloud-based challenging environment. In this role, the successful individual will develop and support our critical information, systems, and assets, build solutions, implement new software and hardware and provide training.

    From early on, you’ll be given challenging assignments, opportunity to lead initiatives, and take full ownership and responsibility for the outcome.

    Objectives of this Role

    • Develop and maintain cloud (AWS) infrastructure of servers (Linux based) and Docker Microservices (ECS based) using Ansible, Python and CI/CD tools (Jenkins/Rundeck)
    • Ensure the company ECS (AWS Docker) infrastructure is highly available, scalable and secure by supporting and improving it in coherence with the IT and R&D requirements
    • Facilitate the delivery and operation of software created by our teams from development to distribution by building software releases and automating deployment and integration of new features, upgrades and bug fixes
    • Be part of the planning of the delivery pipeline by estimating time required for delivery, analyzing dependencies between different software elements and improving visibility for other team members and teams
    • Enable the uninterrupted operation of the business software systems and services by building solutions to problems that degrade their availability, performance, integrity and security
    • Take an active role in root cause analysis and troubleshooting of misbehaving applications by analyzing run-time functional and performance metrics and providing post-mortem descriptions and further mitigation actions
    • Participate in the analysis of the product requirements by meeting and discussing them with developers, product owners and other stakeholders
    • Ensure high operational standards by developing and maintaining in-depth knowledge and understanding of how the business software systems function and by keeping up-to-date product operation documentation and knowledge base
    • Own projects, solutions, and key responsibilities within a larger business initiative
    • Partner with internal and external stakeholders to communicate project status, activities, and achievements

    Operational Responsibilities

    • Perform server administration tasks, including user/group administration, security permissions, group policies, research log warnings and errors, resource monitoring, ensuring system architecture components work together seamlessly
    • Monitor production deployments health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
    • Perform routine/scheduled audits of the systems, including all backups

    Skills and Qualifications

    • Experience with or knowledge of programming languages and operating systems; system performance-monitoring tools, identity providers, virtualization, HTTP traffic, content delivery, and caching
    • Experience with infrastructure as code tools (CloudFormation)
    • Experience in project management, application design and integration, and cloud computing (specifically AWS)
    • Networking knowledge: Load balancers, firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning
    • Expertise in creating, analyzing, and repairing large-scale distributed systems
    • Innovative, creative mindset — out-of-the-box thinker
    • Positive, “can do” attitude who isn’t afraid of a challenge
    • Excellent English skills
    • This field is for validation purposes and should be left unchanged.
  • Python Developer Tel Aviv

    We are looking for a talented and tech savvy software developer to join our technological team.

    Requirements:

    -At least 3 years of experience as Python Developer.

    -Experience in hardware and software .

    – Work experience in Aws & Linux environment.

    -Work experience in start-ups.

    -knowledge in Java, Image processing & OCR -an advantage.

     

    • This field is for validation purposes and should be left unchanged.
  • Backend DeveloperTel Aviv

    This position is for someone who absolutely loves to code, work-related and for pure enjoyment. We want someone that enjoys hard work and is willing to carry great responsibility.

    Responsibilities

    • Assume end-to-end  responsibility and ownership on core services, supporting millions of complex operations per day. 
    • Communicating with business teams to understand requirements, lead and communicate software design and system architecture, development, roll-out, and troubleshoot, if needed, in production 
    • Be part of a larger development team working together according to Agile methodology.
    • Write reusable, testable, and efficient code.
    • Design and implement of low-latency, high-availability, and performant applications
    • Understand end-user requirements to provide technical solutions and for the implementation of new software features.
    • Research and introduce new technologies, methodologies, solutions to improve current services and development processes

    Requirements

    • Fluency in Python
    • At least 3 years of working experience on shipping and supporting mission-critical systems.
    • Experience working with large database environments, preferably in PostgreSQL.
    • Willingness to interact and work with different teams across the company.
    • Independent learner- able to learn new technologies, design practices and technologies quickly.
    • “A+” Player, always looking to pick up things on the fly and help his/her team from end to end.
    • Experience working at a tech startup is preferable- willingness to spend long hours to help the team reach its desired goals.

     

    • This field is for validation purposes and should be left unchanged.
  • Frontend Team LeadTel Aviv

    AppCard is looking for a sharp frontend team lead. Day to day you’ll be responsible for leading the team and develop our exciting super tech! So, if you are a Tech person and enjoy code writing as much as running ahead this job is just for you. Plus, you have to be passionate since there’ll always be new challenges to work with.

    Skill Requirements

    • Bachelor’s degree or equivalent
    • 7+ years of experience
    • Debugging code effectively
    • Understanding of mobile apps development and coding (Android / iOS)
    • Experience in a front-end developer role, with substantial experience.
    • JavaScript experience including knowledge of jQuery
    • Experience of using Github
    • Understanding and application of User Experience (UX) principle and UI
    • Understanding of Linux CLI and general knowledge of working with MySQL through a similar interface.
    • Startup experience a plus
    • Backend development experience preferred in either Python, Ember.js, Node.js or Ruby
    • This field is for validation purposes and should be left unchanged.
  • Recruiter New York City

    We are looking for someone that can own the Talent Acquisition – Recruiting process and at the same time also help with employee related issues, HR, office management, payroll and employees compensation

    Talent Acquisition:

    • Manage the business recruiting processes from end to end for different teams from entry-level to leadership roles, ensuring a smooth and positive candidate experience
    • Work with hiring managers to provide guidance, expertise, collaboration and teamwork to hire the best talent for our team
    • Lead the recruiting processes for multiple teams by creating a strategy to find and engage best-in-class candidates
    • Act as a strategic partner and trusted advisor to our hiring teams, building meaningful relationships with interviewees and hiring managers to help shape our Talent Acquisition processes
    • Engage with candidates across all levels and job functions, guiding them through our hiring process with an emphasis on candidate’s experience
    • Fostering a culture where candidates of all backgrounds are welcomed and celebrated
    • Partner with different teams and managers in order to create an efficient recruiting process

    HR Management:

    • Assist in development and talent management 
    • Managing the on-boarding for new hires including the first week orientation for new employees
    • Ensuring that employees follow all policies and procedures
    • Supervise all HR activities including employees reports, requests etc
    • Oversees Employee Relations issues, coaches employees on performance management

    Who You Are

    • 2+ years of experience leading full-cycle recruiting processes, in an in-house recruiting or talent acquisition role 
    • 2+ years of experience in sourcing candidates across all social media channels (LinkedIn, Facebook, Instagram, Snapchat, GitHub, Stackoverflow)
    • Experience in HR and talent management
    • Proven experience mapping, growing and managing talent pools
    • You’re solution-oriented and approach complex tasks with excitement
    • Action-oriented, reliable, and independent: you can manage competing priorities, and you take pride in meeting and exceeding your goals
    • A perceptive and tactful communicator – you intuitively find the right tone in every situation
    • Organized, focused and motivated to create the best hiring process possible
    • Growth-focused; you’re excited at the prospect of building something great
    • Innovative and out of the box thinker for finding new hiring channels and partnership (Universities, Websites, Job boards etc)
    • Working proficiency with Excel/ Google sheets (Inc formulas and Pivot) for a better candidate status tracking and KPI’s tracking

    Employment Type : Full-time, from our NY office

     

    • This field is for validation purposes and should be left unchanged.
  • Software EngineerNew York City

    The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.

    Responsibilities

    • Develop quality software and web applications
    • Analyze and maintain existing software applications
    • Design highly scalable, testable code
    • Discover and fix programming bugs

    Qualifications

    • Bachelor’s degree or equivalent experience in Computer Science or related field
    • Development experience with programming languages
    • SQL database or relational database skills
    • This field is for validation purposes and should be left unchanged.
  • Director of Media Sales, CPG New York City

    The Director of Media Sales will identify, influence, present and close deals with CPG brands and shopper marketing agencies, leading and leveraging AppCard’s Commerce Media Platform. This individual will secure meetings with senior level decision makers, develop the needed analysis, and create programs and presentations that will close the sale. Previous experience with CPG client’s annual planning process as a strategic partner is required.

    Responsibilities:

    • Through a consultative approach, you will develop data driven solutions and compelling stories to clients about our value proposition.
    • Drive understanding of shopper marketing and support business development efforts
    • Generate new business by nurturing your network and creating and attracting new clients.
    • Prospect, penetrate and create new relationships with clients and advertising agencies.
    • Negotiate and close contracts with client’s key decision makers
    • Work closely and partner with internal data and account management teams.

    Qualifications:

    • 5+ years successful consultative selling experience in Media Brand Marketing, and or outside sales experience for a large CPG focused in Customer Marketing, Promotions or Advertising, preferably in digital coupon, and or interactive digital media marketing.
    • Experience in Digital Media or Promotions Advertising focusing on CPG
    • Recent and relevant experience in the CPG vertical selling to agencies and/or brand-direct stakeholders at senior marketing and C-suite level.
    • Key understanding of the digital landscape
    • Multi-disciplined sales professional with strong track record in optimizing sales performance
    • Ability to assist team in identifying opportunities, sell new business, and close sales
    • Ability to assess the business goals and formulate sales strategy
    • Strong digital skills (media, promotion, online and mobile, shopper and analytics)
    • Winning track record of major account selling to Senior Level decision makers developing trust and performance-based relationships.
    • Passion for selling and creating value for customers, deep understanding of industry level data media buying, and client ROI.
    • Ability to remain focused and flexible during rapid change.
    • Effective communication across multiple levels of an organization
    • Works well in a team/highly collaborative environment
    • This field is for validation purposes and should be left unchanged.
  • Business Development RepresentativeNew York City

    The Sales Development Representative (SDR) should be a self starting and goal oriented individual. An ideal candidate is a quick learner, hard-worker and has strong organizational skills. Success in the role will require adherence to a specific administrative process but will also require candidates to think quickly as their prospecting efforts will require the ability to tailor conversations to a diverse set of grocery professionals in a variety of geographies across the United States.  The successful candidate will be able to create opportunities and start the sales process leading to contract signing and entry into the company CRM (Salesforce).  

    Duties

    • Ensure that sales targets are met each month.
    • Prospect for new Grocery stores to pitch AppCard’s suite of products and functionality. 
    • Develop a deep understanding of the Grocery industry. 
    • Execute work requests from the VP of Sales.
    • Conduct yourself in a manner that reflects company values and provide leadership to the SDR team.

     

     

    • This field is for validation purposes and should be left unchanged.
  • Sales Development RepresentativeNew York City

    The Sales Development Representative (SDR) should be a self starting and goal oriented individual. An ideal candidate is a quick learner, hard-worker and has strong organizational skills. Success in the role will require adherence to a specific administrative process but will also require candidates to think quickly as their prospecting efforts will require the ability to tailor conversations to a diverse set of grocery professionals in a variety of geographies across the United States.  The successful candidate will be able to create opportunities and start the sales process leading to contract signing and entry into the company CRM (Salesforce). 

    Duties

    • Ensure that sales targets are met each month.
    • Prospect for new Grocery stores to pitch AppCard’s suite of products and functionality. 
    • Develop a deep understanding of the Grocery industry. 
    • Execute work requests from the VP of Sales.
    • Conduct yourself in a manner that reflects company values and provide leadership to the SDR team.

     

     

    • This field is for validation purposes and should be left unchanged.
  • Customer Success ManagerNew York City

    AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.

    Responsibilities

    • Train clients on how to use the AppCard platform

    • Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy

    • Become a product expert in the AppCard platform to best leverage AppCard’s product offering

    • Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization

    • Understand how to build and present AppCard’s value using data and insights

    • Drive growth within existing clients, identify upsell opportunities and generate new revenue

    • Understand, adapt to, and help build AppCard’s ongoing product and technology developments

    • Develop and execute data-driven campaigns and in-store promotions

    • Assist clients with basic troubleshooting on various software and hardware issues that may arise

    • Work cross-functionally with implementation, development, finance, tech support, product and marketing

    Requirements

    • Customer oriented

    • Excellent oral and written communication skills

    • Experience managing complex software/hardware implementation projects

    • Tech Savvy; basic understanding of front end vs. backend

    • Understanding of retail business needs a plus

    • Fast and autonomous learner

    • Provide technical and product support

    • Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience

    • Bonus: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

    • This field is for validation purposes and should be left unchanged.
  • Customer Onboarding ManagerNew York City

    Our team continues to grow, and we are looking for a diligent, highly motivated, success-driven professional, who is not afraid of helping and pushing all stakeholders to meet the project timeline and deliverables. This role is business-oriented and tech-savvy who will lead the technical onboarding process with newly signed customers.   

    Responsibilities 

    • Serve as the main point of contact between all project stakeholders: AppCard, Point of Sale Reseller , and client throughout the implementation process. 
    • Manage the onboarding project end to end from scheduling meetings,  collecting required documentation, equipment installation, testing process, and handover the account to our Customer Success Team for program settings. 
    • Manage multiple implementation projects at once efficiently. 
    • Serve as a trusted consultant with clients to optimize their onboarding, keep the client up-to-date every step of the way. 
    • Understand, adapt to, and help build AppCard’s ongoing product and technology developments. 
    • Assist clients with basic troubleshooting on various software and hardware issues that may arise.  

    Requirements 

    • 5+ years of Sales/ Marketing experience (B2B and Grocery)
    • Proven Project Management experience
    • Proven previous management experience 
    • Experience in managing complex software/hardware implementation projects
    • Tech Savvy
    • Very organized, service-oriented and Understanding of retail business needs in general and grocery in particular
    • Provide technical and product support
    • Experience using POS systems, Salesforce, JIRA, Excel, and G-Suite – preferred 

     

    • This field is for validation purposes and should be left unchanged.
  • Technical Support LeadNew York City

    AppCard is looking for a Technical Support Lead to join our rapidly growing team.

    If you are an Operations person to your core, experienced in leading people and projects in operations, and continuously striving to grow your technological leadership skills on the Internet-Of-Things – join us!

     

    Successful candidates must possess excellent technical and managerial skills, communication, organized, and problem-solving skills to deliver the highest level of service excellence.

    Responsibilities

    • Managing our Tier one and Tier two support team
    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Overseeing the technical support day to day activities
    • Define KPIs and operational annually goals
    • Prioritize and manage several open issues at one time
    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients

    Requirements

    • 3+ years of Technical Support/  2+ years of Technical Support Lead experience
    • Strong analytical skills to investigate and resolve customer support tickets
    • Hands-on experience with Linux/Mac OS environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Experience with inventory management.
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
    • Excellent problem-solving and communication skills
    • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
    • Highly motivated, self-starter with a positive attitude
    • This field is for validation purposes and should be left unchanged.
  • AccountantNew York City

    Your Responsibilities

    • Record day-to-day financial transactions in QB 
    • Manage the company’s Bank reconciliation and CC reconciliation
    • Take part in the finance monthly billing process and collection from customers
    • Help prepare financial reports for upper management on a monthly, quarterly and yearly basis 
    • Prepare payments to service providers and manage the company’s aging report
    • Ensure all receivables are collected promptly
    • Assist in the budget creation process for each dep. Perform prescribed analysis on financial statements
    • Provide clerical and administrative support
    • Assist in all tax preparation work, alongside the firm’s auditors
    • Maintain an orderly accounting and record-keeping system
    • Consolidate the parent company and the subsidiary financials on a monthly and yearly basis

    What You Must Have

    • Two years minimum of accounting experience
    • Thorough knowledge of accounting P&L and AP/AR
    • Experience with bank reconciliations
    • Self-motivation, a strong work ethic, and a solutions-oriented attitude with a constant desire to improve
    • Proficiency in Quickbooks, Salesforce,  Excel – preferred but not required
    • Detail orientation

    You Should Also Have

    • BA degree in Accounting or a related field- preferred 
    • Solid written and verbal communications skills
    • Strong organizational and time management abilities
    • This field is for validation purposes and should be left unchanged.
  • ControllerNew York City

    As our Controller, you will play a major role in our daily financial operations, month close and process improvements as we continue to scale. We are looking for an experienced individual that will own key accounting functions and enable the organization to scale quickly. The ideal candidate will be able to complete the accounting tasks correctly and in a timely manner. This candidate will also help manage the team and the tasks. This role requires great attention to detail and great time management skills which will help us drive efficiency within our finance/accounting environment.

    We are aiming to build a team that is very results-driven and shares a get-it-done mentality. In order to fit the role, you should be a team player at heart who thrives in a fast-paced, dynamic startup environment.

    What You’ll Be Doing

    • Help manage our month close process and help make it more efficient: help review and adjust the different BS and P&L accounts
    • Help manage the company’s reporting requirements for executive leaders – internal and external
    • Help manage the finance schedules including: fixed assets, prepaid, accruals and inventory
    • Provide additional support to the finance team when needed by entering invoices, managing and processing payments, reconciling bank and credit card transactions and reviewing Accounts Receivable and Accounts Payable aging reports.

    What do you need to bring:

    • 5-6 years of financial experience
    • Ability to prioritize and multitask, time management skills
    • Ability to problem solve with minimal supervision
    • Can do it attitude, willing to improve processes, high sense of ownership
    • Proficiency with QuickBooks – a must
    • SalesForce experience – a must
    • Experience with bank reconciliation and credit card reconciliation – a must
    • Experience managing prepaid and accrual schedules – a m
    • A team player, adept at building relationship across the organization
    • Strong problem solving, analytical and communication skills
    • Tax related experience – a must

    Compensation package including:

    • Salary and stock options
    • Medical coverage, Life Insurance Coverage, 401(k) plan, vacation/sick leave, paid company holidays
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Commuter benefits

    **This role is FT from our NY office**

    • This field is for validation purposes and should be left unchanged.
  • Implementations and Incidents ManagerNew York City

    We are looking for an experienced technical candidate who lives and breathes customer crazy organizations. The ideal candidate should be willing and able to roll up their sleeves in conjunction with, coaching and mentoring the clients.

    Duties and Responsibilities :

    • Manages the technical implementation of our products, making sure physical parts are sent on time, installed, and configured properly by our clients;
    • Works with Point of Sale Reseller and integrator to assist our clients with the implementation of our products.
    • Works closely with the Customer Success, Engineering, and Data groups;
    • Ensures that physical inventory levels are monitored and replenished as needed;
    • Develops and implements innovative ideas exceeding customer expectations with service standards, such as case management, phone, community, and email interactions while improving customer satisfaction and quality;

    Desired Skills & Experience :

    • Bachelor Degree or College Diploma in a relevant field preferred;
    • Experience in a leadership or management role, supervising tech-support teams as a manager or director, preferably in the software sector;
    • Strong technical experience with Linux systems, preferably as a senior SysAdmin, with solid understanding of networking
    • Experience in SaaS technology;
    • Customer/Client Obsessed – seeks the highest levels of customer experience when prioritizing and leading work; Excellent internal and external communication skills

    ****THIS ROLE IS IN NEW YORK CITY, ON-SITE****

    • This field is for validation purposes and should be left unchanged.
  • Onboarding Account ManagerNew York City

    Our team continues to grow, and we are looking for a diligent, highly motivated, success-driven professional, who is not afraid of helping and pushing all stakeholders to meet the project timeline and deliverables.  The project manager will be a business-oriented, tech-savvy onboarding project manager who will lead the technical onboarding process with newly signed customers.

    Responsibilities

    • Serve as the main point of contact between all project stakeholders: AppCard, Point of Sale Reseller , and client throughout the implementation process.
    • Manage the onboarding project end to end from scheduling meetings,  collecting required documentation, equipment installation, testing process, and handover the account to our Customer Success Team for program settings.
    • Manage multiple implementation projects at once efficiently.
    • Serve as a trusted consultant with clients to optimize their onboarding, keep the client up-to-date every step of the way.
    • Understand, adapt to, and help build AppCard’s ongoing product and technology developments.
    • Assist clients with basic troubleshooting on various software and hardware issues that may arise.

    Requirements

    • 3-5 years of Sales and Project Management experience.
    • Experience in managing complex software/hardware implementation projects.
    • Tech Savvy.
    • Very organized, service-oriented and Understanding of retail business needs in general and grocery in particular.
    • Provide technical and product support.
    • Bonus: experience using POS systems, Salesforce, JIRA, Excel, and G-Suite.

     

    • This field is for validation purposes and should be left unchanged.
  • Product EngineerNew York City

    AppCard is looking for an experienced Linux/Unix System Administrator with a strong Scripting/Development background to join our awesome technical team. If you are an Operations person to your core, experienced in leading projects in operations/engineering, a coder at heart, and continuously striving to grow your technological leadership skills on the Internet-Of-Things – join us!

    In this role, the successful individual will support our critical implementations, challenging assignments, lead initiatives, and take ownership and responsibility of all assigned projects.

    Objectives of this Role

    • Implement client requirements using AppCard solutions
    • Own projects, solutions, and key responsibilities within a larger business initiative
    • Handle business-critical systems, including integrations with 3rd party service providers
    • Nurture dependable infrastructure and networking that’s always up and running
    • Partner with internal and external partners to communicate project status activities, and achievements as well as support different business & sales initiatives

    Skills and Qualifications

    • At least 2 years of experience as a junior developer/scripting with strong knowledge of Bash scripting & python
    • PLUS database, Oracle, Postgres and Vertical
    • Experience and knowledge of system performance-monitoring tools, Identity providers, virtualization, HTTP traffic, content delivery and caching
    • Expertise in creating, analyzing, and repairing large-scale distributed systems
    • [ADVANTAGE] Experience in project management, application design and integration, and cloud computing (specifically AWS)

    ****THIS ROLE IS ON-SITE IN NEW YORK CITY *****

    • This field is for validation purposes and should be left unchanged.
  • Tech Support EngineerNew York City

    AppCard is looking for a Technical Support Engineer to provide first and second-line support to our customers.

    If you are an Operations person to your core, experienced in leading projects in operations, inventory management skills, and continuously striving to grow your technological leadership skills on the Internet-Of-Things – join us!

    Successful candidates must possess excellent communication, organized, and problem-solving skills along with a strong technical acumen to deliver the highest level of service excellence.

    * This position requires off hour support and weekends

    Responsibilities

    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Inventory management: organize, tracking and shipments.
    • Ask customers targeted questions to quickly understand the root of the problem
    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients

    Requirements

    • BS degree in Information Technology, Computer Science or relevant field
    • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
    • Hands-on experience with Linux/Mac OS environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Experience with inventory management.
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal
    • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
    • Highly motivated, self-starter with a positive attitude
    • This field is for validation purposes and should be left unchanged.
  • Senior AccountantNew York City

    As our Senior Accountant, you will play a major role in our daily financial operations, month close and process improvements as we continue to scale. We are looking for an experienced accountant that will own key accounting functions and enable the organization to scale quickly. The ideal candidate will be able to complete the accounting tasks correctly and in a timely manner. This role requires great attention to detail and great time management skills which will help us drive efficiency within our finance/accounting environment.

    We are aiming to build a team that is very results-driven and shares a get-it-done mentality. In order to fit the role, you should be a team player at heart who thrives in a fast-paced, dynamic startup environment.

    What You’ll Be Doing

    • Take a significant role in our month close process and help make it more efficient: help review and adjust the different BS and P&L accounts
    • Help manage the company’s reporting requirements for executive leaders – internal and external
    • Help manage the finance schedules including: fixed assets, prepaid, accruals and inventory
    • Provide additional support to the finance team when needed by entering invoices, managing and processing payments, reconciling bank and credit card transactions and reviewing Accounts Receivable and Accounts Payable aging reports.

    What do you need to bring:

    • Ability to prioritize and multitask, time management skills
    • Ability to problem solve with minimal supervision
    • Can do it attitude, willing to improve processes, high sense of ownership
    • Proficiency with QuickBooks – a must
    • SalesFroce experience – highly preferred
    • Experience with bank reconciliation and credit card reconciliation – a must
    • Understanding of basic accounting concepts
    • A team player, adept at building relationship across the organization
    • Strong problem solving, analytical and communication skills
    • Tax related experience – a must

    Compensation package including:

    • Salary and stock options
    • Medical coverage, Life Insurance Coverage, 401(k) plan, vacation/sick leave, paid company holidays
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Commuter benefits

    **This role is FT from our NY office**

    • This field is for validation purposes and should be left unchanged.
  • Client Onboarding ManagerNew York City

    Our team continues to grow, and we are looking for a diligent, highly motivated, success-driven professional, who is not afraid of helping and pushing all stakeholders to meet the project timeline and deliverables. The project manager will be a business-oriented, tech-savvy onboarding project manager who will lead the technical implementation process with newly signed customers.

    In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is fully implemented.

    Responsibilities

    • Serve as the main point of contact between all project stakeholders: AppCard, clients service provider, and client throughout the implementation process.
    • Manage the implementation project end to end from scheduling meetings, collecting required documentation, equipment installation, testing process, and handover the account to our Customer Success Team for program settings.
    • Manage multiple implementation projects at once efficiently.
    • Serve as a trusted consultant with clients to optimize their onboarding, keep the client up-to-date every step of the way.
    • Understand, adapt to, and help build AppCard’s ongoing product and technology developments.
    • Assist clients with basic troubleshooting on various software and hardware issues that may arise.

    Requirements

    • 3-5 years of project management experience.
    • 2-4 years of prior Sales experience, over the phone, for a SaaS platform
    • Experience in managing complex software/hardware implementation projects.
    • Tech Savvy.
    • Very organized, service-oriented and
    • Understanding of retail business needs in general and grocery in particular.
    • Provide technical and product support.
    • Bonus: experience using POS systems, Salesforce, JIRA, BI tools, Excel, and G-Suite.

    * This is a Full-time position from our NYC office

    • This field is for validation purposes and should be left unchanged.
  • Customer Success Manager - Enterprise TeamNew York City

    AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients. 

    Responsibilities

    • Train clients on how to use the AppCard platform
    • Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
    • Become a product expert in the AppCard platform to best leverage AppCard’s product offering
    • Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
    • Understand how to build and present AppCard’s value using data and insights
    • Drive growth within existing clients, identify upsell opportunities and generate new revenue
    • Understand, adapt to, and help build AppCard’s ongoing product and technology developments
    • Develop and execute data-driven campaigns and in-store promotions
    • Assist clients with basic troubleshooting on various software and hardware issues that may arise
    • Work cross-functionally with implementation, development, finance, tech support, product and marketing 

    Requirements

    • Customer oriented 
    • Excellent oral and written communication skills
    • Experience managing complex software/hardware implementation projects
    • Tech Savvy; 
    • Understanding of retail business needs
    • Fast and autonomous learner
    • Provide technical and product support
    • Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
    • Bonus: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
    • This field is for validation purposes and should be left unchanged.
  • Implementation Manager - Customer Success TeamNew York City

    AppCard is looking for a business-oriented, tech-savvy Implementation Manager to lead the onboarding process with our clients.  In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is live.

    Responsibilities

    • Serve as the main point of contact between the client and AppCard throughout the implementation process;
    • Manage the implementation process end to end including; collecting required documentation, advising the client through designing their loyalty program, equipment installation, testing process, and launch day;
    • Manage many implementation projects at once efficiently; 
    • Train clients on how to use the AppCard platform;
    • Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy;
    • Become a product expert in the AppCard platform to best leverage AppCard’s product offering;
    • Monitor usage and product adoption in the immediate post-launch phase;
    • Identify upsell opportunities and generate new revenue during the implementation process;
    • Understand, adapt to, and help build AppCard’s ongoing product and technology developments;
    • Assist clients with basic troubleshooting on various software and hardware issues that may arise;

    Requirements

    • Experience managing complex software/hardware implementation projects;
    • Tech Savvy; 
    • Understanding of retail business needs;
    • Provide technical and product support;
    • Advantage: experience in either – account management, project management, customer success, professional services, SAAS / Tech industry experience;
    • Bonus: experience using POS systems, SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite;
    • This field is for validation purposes and should be left unchanged.
  • Implementation CoordinatorNew York City

    This position is for a problem solver, someone who loves finding why something is not working, or how to make it work better and then executes it. On a daily basis, you will be working with our front end teams and customers in order allow our clients to begin using our loyalty solutions. The team at AppCard is young and energetic. We work hard, play hard and have fun the entire time.

    Responsibilities

    • Coordinate timing for merchant branch managers and IT personnel to install the AppCard loyalty hardware and software solutions.
    • Walk through hardware installations over the phone with various businesses
    • Gather information about the physical and network environments in preparation for our loyalty hardware
    • Troubleshoot hardware and network issues surrounding our unique loyalty hardware

    Requirements

    • 1 + years experience working with businesses supporting technical hardware needs.
    • Upbeat, clear and confident phone presence
    • High attention to detail
    • Strong technical hardware troubleshooting skills
    • Ability to visualize problems and effectively communicate their solutions to individuals with varying technical ability levels.
    • Hunger to learn new technology in great detail.
    • This field is for validation purposes and should be left unchanged.
  • SalesForce DeveloperTel Aviv

    Are you an experienced Salesforce developer who is always looking for new ways to solve problems, meet challenges? If so, we are looking for someone like you to join our great team based in Ramat Hasharon.

    Job Responsibilities

    • Develop customized solutions within the platform to support critical business functions
    • Manage daily support and maintenance of internal Salesforce instances, and conduct long-term improvement operations
    • Provide system administration support of internal and customer-facing Salesforce environment
    • Collaborate with various internal departments, including marketing, product development and operations

    Job Skills & Qualifications

    Required:

    • Minimum work experience: five years of software development and three years of Salesforce application development
    • Self-motivated and creative
    • Proficient with Apex, VisualForce
    • Startup experience – advantage
    • English High level/Native – A must
    • This field is for validation purposes and should be left unchanged.